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"Lovely store, shame about the restaurant"

A review of Debenhams by Dot written on Saturday 15th of August 2015


I enjoy shopping in Debenhams in Dundee. It's the only store where everything is under one roof and so many designers to cater for all ages. The store is always clean and the staff professional and friendly. I seldom leave without buying something, even if I was only browsing. When there I like to go for a coffee in the restaurant but lately it has become a bit hit and miss! On one occasion a few weeks ago there were only paper plates, plastic teaspoons and no saucers, the other day there were no cups! This caused a queue of people with hot food waiting for the dishwasher to be emptied. The "buzzers" given when ordering hot food often don't work which means staff wandering round with meals looking for the appropriate customer. It's not fair on the staff who have to take the complaints. Managers need to take action.

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